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A support capability is competency area within the enterprise used to support some business function. Support features are detailed enough to be a meaningful way to describe what the enterprise does, yet not so detailed that listing them burdens discussions with minutiae of details.
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| Name | Documentation | Type | Values Allowed | Number Allowed | Assumed Value |
| Description | A Documented Item is an item that requires descriptive text above and beyond what the reader may gain from looking at the other attributes individually. |
String VTYPE | 0:1 | ||
| Item_Source | This is the source for the information in this item. |
Instance VTYPE | Source | 0:* | |
| Support_Capability_Of | These are all of the support functions for which this is a support feature. |
Instance VTYPE | Support_Function | 0:* | |
| Targeted_for_Scope | These are all of the items identified under consideration for change in this scope. |
Instance VTYPE | Scope | 0:* | |
| Concerns | These are all of the concerns surrounding this feature. |
Instance VTYPE | Concern | 0:* | |
| Support_Processes | These are all of the Support Processes required to deliver all of the expected values for a given Support Function. |
Instance VTYPE | Support_Process | 0:* | |
| Targeted_by | These are all of the business values that target this business feature. |
Instance VTYPE | Business_Value | 0:* | |
| Timeline_Item_Calender | This is the calender for this business item. |
Instance VTYPE | Business_Timeline | 0:1 | |
| Name | This is an item that readers can identify for one another by referring to a single word, or phrase. |
String VTYPE | 1:1 | ||
| Attributes | ||||
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| Name | Documentation | Type | Value | |
| Item_Source | This is the source for the information in this item. |
Instance | Writing Effective Use Cases |
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| Aliases | These are all of the other names by which this item goes. |
Instance | Business Requirement Competency |
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| Modeling Value | This is value of including this item in the Enterprise Architecture. |
String | Support features serve as a way to talk about the business, and potential changes to the business, in ways that can be related to initiatives and business drivers. Support features are also mapped to specific support processes, making them ideal for mapping business strategy to execution in business operations. |
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| Examples | These are examples of instances of this class. |
String | Staffing Bed Tracking Billing |
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