Business Objectives

Business Objectives or goals direct the high level activities of an organization. They guide the prioritization of work and resources.
Goal Number	Goal	Sub Goal	Description	Organization
1	Customer Service	Measure impact of software requirements changes
2		Manage scope creep	Use SLA with software requirements and our users to provide incrementally useful software.
3		Reduce customer complaints
4		Real-time information and transactions
5		Formalize SLA	Formalize the user interaction with requirements specifications as part of the Software Development Life Cycle and Service Level Agreements (SLA).
6		Measure GUI effectiveness	Measure GUI usability and consistency. Improve user friendliness, consistency of applications.
7	Improve Productivity	Simplify and make it easier for staff to perform on-line activities.	Complex campus policies are even more complicated by complex, disparate technologies that have not regarded the end user's experience as a high priority. Systems must be simplified, even as policies are increasingly complex, by providing smarter IT GUIs and solutions.
8		Improve IT agility and flexibility	Increase responsiveness to changing needs, mandatesd requests, new functionality, requirements, or regulations.
9		Promote single application development environment
10		Increase timeliness/responsiveness	Achieve more timeliness, decrease processing delays; measure how rapidly we meet client needs.
11		Eliminate redundant code
12		Eliminate redundant user/group/role security	Many applications locally maintain user tables for access control, role definition, and decisions. This data is rarely updated as user information changes, such as when a user separates or changes appointments. Centrally managing users will reduce costs associated with redundant and error prone user management and coding.
13		Single access point for users
14		Reduces manual processing time and errors		Human Resources
15		Integrate systems, eliminate stove pipes
16		Focus on business analysis, modeling, planning
17		Ensure data quality
18		Assemble applications, not customize
19		Eliminate redundant data entry
20		Eliminate data reconciliation	Much effort is expended on reconciling data from multiple sources.
21		Measure reuse
22		Improved access to accurate, timely information	Access tomaintained, accurate, and important information and filtering of unimportant information has become critical to productivity.
23	Improve Quality	Measure software quality
24		Separate business rules from application
25		Improve accuracy
26		Automate software testing
27		Eliminate downtime	Downtime of systems impacts users and should be measured to determine areas of improvement.
28		Measure compliance to SDLC
29	Keep Current	Keep current on technology. Upgrade as often as justified by business requirements.	Upgrading legacy or older technology is expensive unless business needs clearly justify the cost. This business objective identifes the need to keep systems as current as possible.	AdCom Services
30	Leadership	Conduct IT Workshops	AdCom Services can share its practices, standards, and knowledge with other A__ampBS units.
31	Reduce Cost of IT Operations	Define and store data in only one place
32		Consolidate hardware
33		Leverage Open Source solutions
34		Optimize return on investment
35		Minimize IT skill sets	IT is complex and staff can not keep up with the number of technologies available. Choosing the minimum base-line knowledge required for running our organization will result in reduced costs.
36		Reduce vendor package customization costs	Customization of vendor software is typically one of the highest costs associated with purchasing solutions.
37		Consolidate software
38		Use only one tool for the same function
39		Reduce training	Training is symptomatic of complex processes, poor user interfaces, or inadequate documentation.
40		Consolidate vendor packages
41	Risk and Regulation Management	Regulation compliance
42		Disaster recovery planning/test
43		Business continuity
44		Improve data security/privacy
45	Streamline Human Resources	Streamline employee classification/reclassification	Current paper based process takes too long and can not be tracked.	Human Resources
46		Improve salary equity	Equity is done locally and is subject to litigation if not done fairly. This project helps decision making on equity.
47		Streamline creation of job descriptions
48		Improve reporting of employee related information	Employee data can be difficult to understand and access. Self-service report formulation will increase information sharing and reduce the staff resources required by IT for reporting needs.