document.write(
"<ol>" +
"<li>Minimize resources spent on maintaining systems." +
"<li>Increase planning resources." +
"<li>Satisfy customers with IT solutions that help them do their job better." +
"<ol>" + 
"<li>Formalize processes for working with clients to determine their exact needs." +
"<li>Achieve Zero complaints.  Measure how well we meet client needs." +
"<li>Increase responsiveness to changing needs, mandated requests, or new functionality." +
"<li>Achieve more timeliness, decrease processing delays:  Measure how rapidly we meet client needs." +
"<li>Simplify systems; provide just-in-time training." +
"<li>Improve user friendliness, consistency of applications" +
"</ol>" + 
"<li>Figure out common components from client needs or applications for " +
"later reuse and assembly." +
"<li>Measure ROI from reuse. (Webauth in Penny's United Way is a good example)" +
"<li>Minimize system downtimes." +
"<li>Create standards for software architecture planning, review, documentation, and " +
"development." +
"<li>Implemenent formal and automated software quality control." +
"<li>Use only one tool for the same function. (Report Writer, App Server) " +
"<li>Define a data element only once." +
"<li>Define security only once for applications, users, and groups." +
"<li>As older systems or applications are found inadequate, re-write into newer technologies." +
"<li>Improve data quality." +
"<li>Improve integration of data." +
"<li>Minimize IT skill sets required for programming." +
"<li>Improve analysis, requirements specification, and modeling skill sets for project development." +
"</ol>" 
)