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Parking Representative
UCI Series Concepts
Class Specifications - J.15
Principal Parking Supervisor - 5330
Senior Parking Supervisor - 5331
Parking Supervisor - 5332
Senior Parking Representative - 5333
Parking Representative - 5334
Parking Assistant - 5335
September, 1975
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SERIES CONCEPT
Parking Representatives perform or supervise a variety of operations involved
in the physical use of University vehicle parking facilities at a campus or
hospital location; and perform other related duties as required.
Incumbents typically serve and assist students, faculty, staff, patients and
visitors in maintaining compliance with parking rules and regulations;
determine validity of permits or, in their absence, issue whatever permits are
applicable; sell variable rate tickets and collect fees; collect monies from
meters and ticket dispensing equipment; maintain equipment; may assist in
traffic direction; and may operate remote communication equipment from kiosks
and/or University vehicles. In the enforcement of campus or hospital parking
regulations, incumbents patrol assigned areas and issue parking violation
citations for illegal parking; issue warnings to permit holders parked in
violation of parking regulations; maintain a current list of permits reported
lost or stolen; may appear in court to give testimony relative to citations
they have issued; and, when necessary, assist campus or hospital police in
clearing traffic hazards.
Parking Representatives must articulate directional information to visitors;
must possess a thorough knowledge of all campus or hospital streets, buildings
and department locations; must be familiar with special activities, events,
and related campus locations; must be completely familiar with all available
parking areas on a campus or hospital area; must possess knowledge of the
several parking permits and the location of each area they represent; and must
have a thorough knowledge of the various parking instructions and exceptions
as they apply to faculty, staff, students, patients and visitors.
In the specific references to a large and intricate campus or hospital parking
system, or a small and simpler system, within the Class Concepts which follow,
the subsequent definitions will serve as guidelines: A large parking system
will contain at least 30 lots or structures with at least 5,000 parking
spaces. The intricacy of a system can be measured by the complexity of permits
used and the method by which users are assigned. A complex system may have
different permits for each quarter of the academic year. The permits for
faculty, students, staff, patients, and visitors are different. There are
additional special permits such as loading zone permits, special privilege
cards, and I.D. cards for special events. Admittance to lots can be by several
methods such as keys or cards; conference permits; sticker permits; guest
permits provided by a department, or by Parking (and recharged); ticket
dispensers; token devices; or meters. The method by which users are assigned
is made more complex through the use of any lot by combinations of faculty and
staff members, visitors, patients, students, etc. requiring knowledge by
Parking Representatives of several permits within one lot or structure. These
examples are in contrast to a smaller or simpler system which may have
separate lots for faculty, staff, etc., or which issues only one permit per
customer per year.
The Parking Supervisor positions are distinguished from parking-related
positions in the Management Services Officer series in that Parking Supervisor
positions are responsible for daily parking operations as described in the
Class Concepts, while Management Services Officer positions are responsible
for managerial functions such as long-range planning, and the total
coordination between internal and external functions, such as dealing with
architects and committees in planning new structures or revising existing
parking systems.
CLASS CONCEPTS
Principal Parking Supervisor
Under direction, incumbents coordinate the physical use of parking facilities
for a large and complex parking system having more than 30 full-time-
equivalent Parking Representatives and Parking Assistants; or are assigned
responsibility for accommodations of at least 10,000 parking spaces; or are in
charge of a University hospital or campus parking department and are assigned
responsibility for the internal management and control for a parking system
having 15 or more full-time-equivalent employees.
As coordinators of the physical use of parking facilities, incumbents schedule
adequate staffing for a shift for a large and complex parking system; order
and allocate the daily sales tickets for a full shift, and may be assigned
responsibility for reconciliation of tickets and monies; Serve as liaisons
with the internal staff in coordinating daily sales with permit insurance,
personnel policies, cashiering procedures, and interpretation of policies and
procedures; handle extremely difficult complaints and public relations
problems; recommend changes in the parking system or facilities; supervise the
collection of monies from meters and ticket dispensing equipment; insure that
all mechanical equipment is in proper working order; and may supervise the
enforcement of parking regulations and the issuance of parking violation
citations.
As incumbents in charge of a University hospital or campus parking department,
Principal Parking Supervisors assign, direct and review the work of at least
15 Parking Representatives and clerical/administrative employees; recommend
policies and procedures for the use of parking facilities; control and issue
parking permits for campus parking facilities; including enforcement of
parking regulations; plan and implement special parking arrangements; and
prepare budgets, surveys and reports.
Senior Parking Supervisor
Under direction, incumbents coordinate the physical use of parking facilities
for a large parking system having more than 15 full-time-equivalent Parking
Representatives and Parking Assistants; or assist a Principal Parking
Supervisor in the overall supervision of a very large and complex campus
parking system; or are assigned responsibility for a campus parking department
and the internal management and control for a parking system having 8 or more
full-time-equivalent employees.
As coordinators of the physical use of parking facilities, incumbents schedule
adequate staffing for a shift for a large parking system; serve as liaisons
with the internal staff in coordinating daily sales with permit insurance,
personnel policies, cashiering procedures, and interpretation of policies and
procedures; provide training and orientation for employees on the shift;
assist in the planning and implementation of new or revised phases of parking
operations; handle extremely difficult complaints and public relations
problems; supervise the collection of monies from meters and ticket dispensing
equipment; insure that all mechanical equipment is in proper working order;
and may supervise the enforcement of parking regulations and the issuance of
parking violation citations.
As incumbents in charge of a University hospital or campus parking department,
Senior Parking Supervisors assign, direct and review the work of at least 8
Parking Representatives and clerical/administrative employees; recommend
policies and procedures for the use of parking facilities; control and issue
parking permits for campus parking facilities, including enforcement of
parking regulations; plan and implement special parking arrangements; and
prepare budgets, surveys and reports.
Parking Supervisor
Under direction, incumbents supervise parking or enforcement activities for a
major area of campus parking facilities having at least 5 full-time-equivalent
Parking Representatives or Parking Assistants; or perform as shift supervisors
for a medium-size parking system in coordinating all parking activities,
including the supervision of at least 5 full-time-equivalent Parking
Representatives or Parking Assistants.
Parking Supervisors assign and direct the work of a group of Parking
Representatives and Parking Assistants for an area with at least 600 parking
spaces; implement special parking arrangements for athletic events,
conferences, and other special events; and insure that all mechanical
equipment is in proper working order.
Incumbents may also prepare or verify the daily and summary reports of cash
receipts and other records; may schedule collections from parking meters and
coin boxes; and may supervise the enforcement of parking regulations and the
issuance of parking violation citations.
Senior Parking Representative
Under general supervision, incumbents perform the most difficult public
contact functions at kiosks or information booths; or enforce parking
regulations and issue parking violation citations in a large and intricate
parking system, as described in the Series Concept.
The difficulty of public contact functions can be measured by the complexities
created when incumbents must direct customers to other parking areas more
distant from their destination when lots or structures in question are filled.
This must be accomplished promptly and in a tactful manner so that traffic is
not allowed to back up, causing further traffic congestion. Another example
of difficult public contact work is when an incumbent is required to handle
customers who insist that they wish to park in lots which they are not
authorized to use. These examples are in contrast to campus or hospital
parking systems wherein there are no kiosks or other points of public contact,
and where parking is handled by sticker permits, cards, meters, or coins; or
where crowd control consists of receiving a standard fee for parking for a
sporting event, evening concert, etc.
For those enforcing regulations and issuing citations, a large and intricate
parking system can be measured by the number of campus or hospital lots,
structures, and parking spaces, as described in the Series Concept.
Parking Representative
Under supervision, incumbents perform the duties outlined in the Series
Concept. Incumbents typically provide general campus or hospital information;
give traffic directions; and enforce parking regulations based on a campus or
hospital parking permit system.
Parking Representatives may sell daily parking tickets at kiosks and lots;
operate a change fund; issue courtesy and loading zone permits; direct
customers to token equipment; determine and issue refunds on daily tickets;
turn away customers due to lack of space; operate a radio communication
system; issue parking violation citations; search for lost, stolen, canceled
and forged permits; and destroy permits for permit holders.
The class of Parking Representative is distinguished from the Parking
Assistant class in that incumbents typically enforce parking regulations;
and/or are responsible for general public contact functions in handling
customer problems at kiosks or parking areas.
Parking Assistant
Under close supervision, incumbents sell tickets for parking in pay lots or
structures; make change; and reconcile daily receipts with a small cash fund.
Parking Assistants control entry to pay lots and structures, answer questions,
and give directions to the location of campus and hospital building or areas.
Incumbents may also operate mechanical gate controls and portable radios when
necessary.
MINIMUM QUALIFICATIONS
Principal Parking Supervisor
Ability to read, write, perform mathematical calculations, follow oral and
written instructions, and five years of experience in parking operations,
including at least two years in a supervisory capacity; and knowledges and
abilities essential to the successful performance of the duties assigned to
the position.
Senior Parking Supervisor
Ability to read, write, perform mathematical calculations, follow oral and
written instructions, and four years of experience in parking operations,
including at least one year in a supervisory capacity; and knowledges and
abilities essential to the successful performance of the duties assigned to
the position.
Parking Supervisor
Ability to read, write, perform mathematical calculations, follow oral and
written instructions, and three years of related experience, preferably in
public contact work; and knowledges and abilities essential to the successful
performance of the duties assigned to the position.
Senior Parking Representative.
Ability to read, write, perform mathematical calculations, follow oral and
written instructions, and six months of related experience, preferably in
public contact work; and knowledges and abilities essential to the successful
performance of the duties assigned to the position.
Parking Representative
Ability to read, write, perform mathematical calculations, follow oral and
written instructions, and six months of related experience, preferably in
public contact work; and knowledges and abilities essential to the successful
performance of the duties assigned to the position.
Parking Assistant
Ability to read, write, perform mathematical calculations, and follow oral and
written instructions; and knowledges and abilities essential to the successful
performance of the duties assigned to the position.
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