UC IRVINE JOB EVALUATION MATRIX

Student Assistant Series

FACTORS	LEVEL 1	LEVEL 2	LEVEL 3	LEVEL 4
	Student Assistant I	Student Assistant II	Student Assistant III	Student Assistant IV
Scope Nature of Work Impact of Work	Performs a variety of unskilled clerical and/or manual related duties. Impact is limited to the work area. Nature of duties assigned at this level may provide incumbents with free time for studying and reading.	Performs a variety of clerical and/or manual related duties that are usually semi-skilled in nature and do not require extensive skill, training, or experience.	Performs a variety of skilled duties in support of academic research projects, student advising and contact with the public. Performs clerical and manual duties that involve limited use of specialized skills.	Performs a variety of complex duties in support of academic research projects. Performs clerical, manual, advising, and/or public contact duties that require the use of specialized skills.
Guidance Level of supervision or direction received. Decision making independence. Leading or supervising others.	Work is performed under close supervision or in accordance with clearly defined procedures. Receives detailed instructions on new assignments and work is assigned, scheduled, and prioritized by others. No responsibility for supervising other employees.	Work is performed under supervision. Receives detailed instructions on new assignments and assistance from supervisor in prioritizing work. Work is performed according to established procedures with exceptions resolved by a supervisor. May provide training and guidance to others.	Work is performed under general supervision. Determines and schedules work priorities within defined job responsibilities. Work is subject to review when problems involve new applications of policy or changes in administrative approach. May coordinate work activities of others or provide training, guidance, and oversight.	Work is performed under general supervision. Determines work priorities based on identified objectives and goals. Work is subject to review when problems require a unique approach or an exception to policy. May coordinate work activities of others or provide training, guidance, and oversight.
FACTORS	LEVEL 1	LEVEL 2	LEVEL 3	LEVEL 4
	Student Assistant I	Student Assistant II	Student Assistant III	Student Assistant IV
Knowledge Experience and training Type of knowledge applied	Minimal training and experience are required to demonstrate proficiency. Incumbents may be required to have a general knowledge of the areas to which they are assigned.	Typically requires on-the-job training to learn specific work procedures and experience sufficient to operate office equipment. Requires basic knowledge of administrative activities and established methods and procedures within work area.	Typically requires related experience, transferable skills, and/or formal training. Requires knowledge and understanding of the unit’s programs or activities as well as University and departmental administrative guidelines.	Typically requires extensive related experience, transferable skills, and/or formal training or course work. Requires knowledge of how unit and/or program activities and functions are integrated into the broader organization.
Problem-Solving Difficulty Level of analysis Use of creativity Use of resources	Resolves routine problems by referring to established procedures or by consulting others.	Resolves routine and recurring problems by referring to established and/or documented administrative procedures.	Identifies, clarifies and resolves problems requiring limited collaboration with others. May require interaction with people outside the immediate department/program. Identifies and uses appropriate resources to complete assignments.	Resolves problems that are nonstandard, lack applicable guidelines, and may set precedents. Perform a variety of activities to solve and/or prevent problems and improve work results including: Gathering, integrating and interpreting a variety of information. Identifying and using resources to create new approaches.
FACTORS	LEVEL 1	LEVEL 2	LEVEL 3	LEVEL 4
	Student Assistant I	Student Assistant II	Student Assistant III	Student Assistant IV
Communication Nature of contact Types of communication Collaboration	Exchanges work area and procedural information with co-workers or immediate work group. Seeks and establishes clarification on work assignments and processes.	Exchanges information with co-workers and responds to routine communication requests from the campus community and/or general public.	Provides interpretation and procedural information utilizing appropriate communication methods to the campus community and the general public.	Develops contacts and working relationships with others outside of the department.
Examples of Working Titles at this Level	· Area Attendant (game room, locker room, etc) · Clerk (files, answers phones, runs errands, etc) · Laborer (unskilled) · Ticket Taker · Usher · Food Service Worker	· A/V Operator · Activities Coordinator · Cashier · Electric Cart Operator · Facilities Assistant · General Office Assistant · Library Circulation Assistant · Lab Helper · Stage Helper · Parking Assistant	· Bus Driver · Intramural Program Supervisor · Library Security Monitor · Light & Sound Tech · Computing/Network Assistant · Recreational Instructor · Sports Official · UCI Student Center Building Manager · Lab Assistant · Engineering Asst · Performing Arts Asst · Automotive Asst · Office Specialist	· Building Mgr/Supv · Computer Programmer · Instructional Computing Lab Specialist · Network Administrator · Project/Program Administrator · Lab Specialist